3DPLM Software Solutions Limited (3DPLM) is a 58:42 joint venture between Geometric Ltd., a specialist in Product Lifecycle Management (PLM) software development and Dassault Systemes (Nasdaq : DASTY; Euronext Paris : #13065, DSY.PA), the world's leading provider of CAD tools and PLM solutions.
Established in 2002, at 3DPLM, we work on product development, industrialization, maintenance, documentation, and market support for cutting-edge and innovative products like CATIA, ENOVIA, DELMIA, SIMULIA, 3DVIA, SolidWorks and ACIS.
Company : 3DPLM Software Solutions Ltd.
Website : www.3dplmsoftware.com
Job Position : Technical Product Support
Job Category : Core Engineering
Walk-In Location : Pune, Maharashtra
Job Location : Pune, Maharashtra
Eligibility Criteria :
# Bachelors Degree in Mechanical/Production/Automobile Engineering
# 0 to 1 year experience in CAD domain. PLM knowledge is an added advantage.
# Good English communications skills, both written and verbal required.
# Strong negotiation skills, analytical skills, problem solving skills.
Please Note :
1) We are looking for candidates with academics above 60% and above with no gaps or breaks in education.
2) We are looking for candidates who can join us within 1 week (freshers preferred). 2013 PASSOUTS WHOSE RESULTS ARE DECLARED CAN APPLY.
3) BE Mechanical/Production graduates can only apply. CS, IT and all other branches are not eligible.
Desired Experience : 0-1 Years
Key Skills : CATIA, Cad Pro E, PLM, Technical Support; Application Support; Product Support, Application Support Engineer, Customer Support, Pro Engineer
Job Responsibilities :
# Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products.
# Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available.
# Coordinate communications between with development team and the customer.
Job Description :
- Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products.
- Reproduce customer issue in-house, this will require recreating the customer environment in-house.
- Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available.
- Submit and track issue with Development Team
- Validate Solutions provided by development team
- Coordinate communications between yourself, development team, and the customer
- Organize calls with customer to converge upon a resolutions
- Coordinate efforts with R and D and other DS teams to meet customers targets
- Manage defect communications between Dassault Systemes Support and the customer
Please Carry below documents (mandatory) :
- Updated Resume Copy
- Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Note: BE Mechanical/Production graduates can only apply. CS, IT and all other branches are NOT eligible.
Walk-In Date : On 10th, 11th and 12th July 2013
Walk-In Time : 9.30 AM to 10.30 AM only
Walk-In Venue :
3DPLM Software Solution,
Red Fort Bldg, Plot No. 15/B Pune Infotech Park,
M. I. D. C. Hinjewadi Taluka Mulshi, Phase 1,
Contact Person : Deepti Deshpande