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Job Openings for Associate Customer Support post in CSC - (Apply Online)

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Job Description

Job Title:  Associate Customer Support
Requisition ID:  1500TRS
Job Category:  Customer Services
Job Type:  Regular
Primary Location:  INDIA-NOIDA-NOIDA
Schedule:  Full-time
International Travel Required:  Not Required
Employee Status:  Regular
Division:  India - Infrastructure Service

Description

Exp: 0-2 Yrs experience in Desktop and laptop related troubleshooting
Candidates with MCSE Certification will be preferred
Certification in ITIL
Ability to work in 24/7 shift Environment
Experience in working on Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Validating the closure

Job Profile/Key Responsibilities
  • As part of this role, person is required to provide 24X7 support on service desk responsibilities
  • Providing L1/1.5 assistance to the client users
  • He/she would also need to create incidents from the emails received from the users
  • Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
  • Provide basic level troubleshooting on Windows 7 and XP machines
  • He/she should have experience on desktop and windows application troubleshooting
  • He/she would also be required to route unresolvable issues to next level of support
  • Working on a leveraged model the resource would need to support more than one account
  • Knowledge on MCSE/MCSA will be an added advantage
  • He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
  • Should possess ITIL lifecycle understanding
  • He/she should have working knowledge on Remedy (primarily Incident Management)
  • He/she is required to have good communication skills – both verbal and written
  • He/she should be able to quantify the impact of application problems. And then should be able to provide solutions
Apply Online Here: 


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Job Openings for Associate Customer Support post in CSC - (Apply Online) Reviewed by Maddali Laxmi Swetha on October 29, 2015 Rating: 5

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