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Fashion Consultant / Customer Care Executive/ Customer Associate

Designation : Customer Associate
Brand : Wills Lifestyle 
Industry : Retail
Location : Chennai
Company : ITC LTD- Lifestyle Retail Business Division 


Job Description 
- Customer Facilitation
- Greeting consumers. 
- Highlight suitable higher value products to consumer while facilitating.
- Appraise consumer on product / fashion and facilitate sales
- Assess the consumer needs & suggest the right product.
- Manage the Cash till at the Store whenever assigned and ensure checkout quickly
and efficiently
- Collect and give consumer feedback / information to the Store Manager for action.
Visual Merchandising
- Assist the SM in implementation of VM plan to highlight the coordinates rather 
than individual products
- Ensure proper stacking & visual appeal of merchandise displayed.
- Housekeeping and maintenance to ensure that the Store reflects a great shopping ambience.
Product Knowledge
- Update ones own knowledge on the current seasons merchandise thru product hand 
tags copy.
Stock management 
- Regular replenishment of stocks from back office to assigned area in shop front
- Assist SM in preparation of regular replenishment orders
Reporting & Market Intelligence 
- Assist SM in tracking performance of Competitors in the market.
- Assist SM in identifying and analysing trends
- Assist SM in preparation of reports accurately and on time
Sales Productivity
- Implement best practices of Up-selling & Cross-Selling 
- Strive to achieve higher conversion levels & measure the same on daily basis
- Assist SM in breaking up of monthly targets into weekly / daily targets 
Marketing Initiatives
- Assist SM in planning & execution of all marketing initiatives
- Ensure maintenance & relevance of all brand collaterals in the store
General / Administration 
- Ensures that he/she displays the high standards of grooming
- Adhere to the disciplinary requirements of the store.
- Assist SM in training & development of new CFs 

Interested Candidates looking for a career in retail can apply for this Job.

Candidates can call me at 7899280300 or Mail me @ Gunashekar.5RC@associatemail.com
Regards
Supriya MP
Human Resources- ITC LTD-LRBD
Bangalore
7899280300
Fashion Consultant / Customer Care Executive/ Customer Associate Reviewed by naresh on June 28, 2017 Rating: 5

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