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Amazon Development Centre India Pvt Ltd

Amazon Development Centre (India) Pvt. Ltd.

Amazon Hiring - Work From Home - Walkin - Monday to Friday
- 1 YearsCoimbatore

Venue :
Amazon Development Centre India Pvt Ltd,
Tower A,3rd Floor,
India Land Tech Park,CHIL SEZ,
Keeranatham,Coimbatore.


Timings - 10am to 3pm

Please carry a copy of your resume,a passport size photograph and a Government ID Proof.(Original)

Customer Service Associate- VCS- India:

Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.THIS IS AN EMAIL PROCESS.

Knowledge & Skills Required
Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Good comprehension skills - ability to clearly understand and address customer issues appropriately

Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Good typing skills

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure Work-like environment with no disturbance during the work hours.
Experience working in a customer service environment for at least 6 months

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.


Customer Focus: 

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate
prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualification required :

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply with 6 months of work experience

Shifts: Rotational
Benefits: Night Shift Allowance, Over Time, Sodexo Coupons.

Mandates :

Stable Internet Connection of 25 MBPS

Power Backup

Should be located only in Coimbatore

Salary: Not Disclosed by Recruiter

Industry: Internet / Ecommerce

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills:

Customer FocusCustomer Servicecustomer carecustomer supportcustomer care executivecustomer

support executive

Desired Candidate Profile

Education:UG -Any Graduate, Graduation Not Required

PG - Any Postgraduate, Post Graduation Not Required

Company Profile

Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Development Centre India Pvt Ltd Reviewed by Deepu Naidu on July 10, 2017 Rating: 5

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