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GlobalLogic Technologies Limited

GlobalLogic Technologies Limited

Walkin @ Globallogic _ Email & Chat Support ( B2b)_21st July 2017
 0 - 4 yrs  Gurgaon

Time and Venue

 21st July , 9 AM onwards
GlobalLogic Technologies Limited ASF Insignia SEZ Private Ltd. Grand Canyon Building, 12th floor, Block D&E,Off Gurgaon,Faridabad Road, Tehsil Sohna, Gwal Pahari, Gurgaon,Haryana - 122003 (view on Map)

About Company:

GlobalLogic is a full-lifecycle product development services leader that combines deep domain expertise and cross-industry experience to connect makers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with market-defining business and technology leaders to make amazing products, discover new revenue opportunities, and accelerate time-to-market.
With a team of over 10,000+ employees, GlobalLogic is headquartered in the United States and operates design and engineering centres around the world, extending the benefits of its authentic global presence to customers in digital media, electronics, healthcare, infrastructure, finance, retail, and telecom industries. In India, GlobalLogic has its engineering centres at Noida, Gurgaon, Hyderabad, Nagpur and Bangalore.

Job Description: 

Experience: 1 - 4 Years

Location : Gurgaon

Qualification: Graduate in any discipline.
**Shift: 24*7 (any 9-hour shift around the clock)

Interview Process: 

1- Written Test - 1 hour ( Communication Assessment )
2- Typing speed test - 1 Minute
3- Face to Face Interview

Requirements: 

Graduate in any discipline
Preferred to have 1 year of relevant work experience in product support via Chat & email
Strong analytical, problem-solving and troubleshooting skills
Capable of thinking critically
Attention to detail with the ability to complete a large volume of work quickly and independently
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
Excellent written communication skills in English for email and chat support channels
Open to work in 24*7 environment including holidays
Enthusiasm for customer service
Good keyboarding skills
Team player with very good interpersonal skills and forward-looking attitude
Open to ideas/feedback
Key Responsibilities:
Provide chat, email support to resolve user problems with proactive troubleshooting
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimise and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
Effectively and judiciously escalate issues with clear communication
Support team lead/ manager when required
CSAT/resolution rate initiatives
Ability and willingness to quickly complete large volumes of work with high quality
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

Venue & Interview Details:-

Date : 21st July 2017, Friday

Time : 9:00 AM - 1:00 PM

Venue : 

GlobalLogic Technologies Limited
ASF Insignia SEZ Private Ltd.
Grand Canyon Building, 12th Floor,
Block D&E, Off Gurgaon, Faridabad Road,
Tehsil Sohna, Gwal Pahari,
Gurgaon, Haryana - 122003

POC : Madhu Tiwary / Priyank Dixit

If interested, kindly fill the registration form and walk-in directly to the venue-

Registration Form Link: https://goo.gl/Py9ir6


Thanks & Regards,
Talent Acquisition Team
GlobalLogic Technologies Pvt. Ltd.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Email Support Chat Support Email Process Excellent Communication Chat Process

Desired Candidate Profile

Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization

Company Profile:

GlobalLogic Technologies Limited
GlobalLogic is a full-lifecycle product development services leader that combines deep domain expertise and cross-industry experience to connect makers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with market-defining business and technology leaders to make amazing products, discover new revenue opportunities, and accelerate time-to-market.
With a team of over 10,000+ employees, GlobalLogic is headquartered in the United States and operates design and engineering centers around the world, extending the benefits of its authentic global presence to customers in digital media, electronics, healthcare, infrastructure, finance, retail, and telecom industries. In India, GlobalLogic has its engineering centers at Noida, Gurgaon, Hyderabad, Nagpur and Bangalore.

GlobalLogic Technologies Limited Reviewed by Deepu Naidu on July 19, 2017 Rating: 5

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